Frequestly Asked Questions
How long does it take to receive an order?
Once we have received payment, we will pack and ship your order within 1-2 working days. The delivery time depends on your location, but usually takes 1-3 working days.
What are your delivery charges?
We charge a flat rate of R150 for shipping anywhere within South Africa. Orders over R750 qualify for FREE shipping.
What delivery options are available?
We offer two convenient delivery options:
-
Door-to-Door Delivery with Fastway Courier
- Our trusted courier partner, Fastway, provides efficient door-to-door delivery services to ensure your purchases reach you safely and promptly.
-
In-Store Pickup
- You can choose to pick up your order at our store located at:
- Address: 126 Crompton Street, Pinetown
- During our Trading Hours
- You can choose to pick up your order at our store located at:
What payment options are available?
We currently accept payments through our trusted partners, Paygate and Payfast, offering a variety of convenient and secure payment options:
- Credit/Debit Cards: VISA, MasterCard, American Express (AMEX), Diners Club
- PayPal
- SecureEFT
- Zapper
- SnapScan
If you prefer a different payment method or have any questions regarding payments, please feel free to reach out to us at info@stoneage.co.za. We’re here to help!
How does the order process work?
- Select Items:
- Browse our catalog and select the items you want by clicking the “Add to Cart” button.
- Review Your Cart:
- Once you’re finished shopping, click the cart icon to review your selected items.
- Confirm your order and click “Proceed to Checkout.”
- Complete Your Details:
- Fill in your shipping and contact information.
- Choose Payment Method:
- Select your preferred payment method and proceed with our payment partner, Paygate/Payfast.
- Order Processing:
- After we receive your payment, we’ll begin packing your order.
- Shipping Confirmation:
- Once your order is handed over to the courier, we will email you the tracking number.
Can I come and view your items?
Yes, our full range and more is available to view and purchase at our retail store based at 126 Crompton Street, Pinetown.
Do you deliver internationally?
At this time, we only deliver within South Africa.
If I submit an order over the weekend what happens?
While we strive to get back to you as quickly as possible unfortunately at this stage we are unable to respond to orders and emails over the weekend.